01 · The problem
Your customer doesn't want to press 1, 2 or 3.
Most WhatsApp bots run on menus. If the customer writes something that isn't on the list, the bot doesn't understand and the conversation falls apart. And without a bot, the problem is different:
The customer stopped replying
- 01
Messages that arrive at night get answered the next day.
- 02
Agents replying from their personal phones, with no history.
- 03
Bookings coordinated one by one, by hand.
02 · How Wazat talks
Even when the customer goes off script.
Wazat understands freely written messages, picks up several details in a single reply and accepts changes on the fly, without making anyone start over.
Change on the fly
Several details in one reply
Illustrative conversation example.
03 · Built to fit
It's not a generic bot with your logo.
Every Wazat is built on a specific business's information and processes.
Answers with your information: prices, policies, FAQs. You can even upload it from a PDF or an image.
Follows your processes, not a template: every conversation is designed around how your business operates.
Speaks in the tone you define for your brand.
04 · Resolved inside the chat
From the first message to a confirmed booking.
Your customer never leaves WhatsApp or downloads anything.
- Books, reschedules or cancels appointments, synced with Google Calendar.
- Sends reminders with buttons to confirm or cancel.
- Shares forms and saves every answer to the customer's profile.
05 · People when it matters
AI handles it. Your team decides when to step in.
When a conversation needs someone from your team, Wazat transfers it with the full history. When the agent finishes and hands it back, Wazat knows what was discussed and carries on without greeting again.
- Each agent only sees the conversations assigned to them.
- They can reply with text, images, documents, audio or video from the platform.
Illustrative conversation example.
06 · For your team
Everything that happens on WhatsApp, in one place.
A web platform to see every conversation in real time, know which ones the bot resolved and which ones a person did, and measure what matters.
- CamilaBooking for 5, Saturday 8:00 p.m.Wazat
- JuliánAsking about a private eventAndrea
- MarianaMoved her appointment to TuesdayWazat
- DanielSunday hoursWazat
- MetricResponse speed.
- MetricShare of conversations resolved without human intervention.
- MetricBookings closed.
- MetricCustomer satisfaction at the end of each conversation.
07 · How we start
Try it for 4 weeks with your real customers.
- Week 1
We set up
We connect your WhatsApp and build the assistant around your operation.
- Weeks 2 and 3
It serves
Wazat talks with your real customers.
- Week 4
We review
We go over the results together and you decide whether to continue.
08 · FAQ
Frequently asked questions
No. You connect your WhatsApp number from the platform and your contacts and history are synced.
Serve every customer as if someone were always available.
AI that talks for your business, with your team alongside.
Request your 4-week pilotBook your free pilot.
Tell us about your business and we’ll schedule a call to prepare your 4-week Wazat pilot.